1. Where do you ship from?

We ship our products from China. Our warehouse and headquarters are located in Shenzhen, China.

2. Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.

3. How long does shipping take?

Shipping times are estimates and typically range from 7–20 business days, depending on destination, shipping method, and customs processing.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment online.

5. Will I have to pay customs duties or taxes?

Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

6. What payment methods do you accept?

We accept secure online payments through trusted third-party payment providers. Available payment options will be shown at checkout.

7. Can I change or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible. Once an order has been shipped, changes or cancellations may not be possible.

8. What is your return and refund policy?

Returns and refunds are subject to our Return & Refund Policy. Items must be unused and in original condition unless defective or damaged.

9. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order with photos of the issue. Our support team will assist you promptly.

10. Do you offer wholesale or bulk orders?

Yes, we do! For wholesale pricing or bulk order inquiries, please contact us directly.

11. Are your products quality-checked?

Yes. We perform quality inspections to ensure products meet our standards before shipping.

12. How can I contact customer support?

You can reach us via:

Our support team typically responds within 24–48 business hours.