We’re here to help! If you have any questions about our products, orders, shipping, or returns, please feel free to contact our support team.

How to Reach Us

📧 Email: work@durawares.com
💬 WhatsApp: +86 136 8237 1367

Our support team aims to respond within 24–48 business hours.

What We Can Help With

  • Order status and tracking
  • Product information and availability
  • Shipping & delivery questions
  • Returns, refunds, and exchanges
  • Wholesale and bulk order inquiries
  • Technical issues with the website

Order Support

When contacting us about an order, please include:

  • Your order number
  • The email address used at checkout

This helps us assist you faster.

Business Hours

🕘 Monday – Friday: 9:00 AM – 6:00 PM (China Time)
🕘 Saturday – Sunday: Limited support

Our Commitment

At Durawares, customer satisfaction is our priority. We work hard to provide reliable products, clear communication, and timely support for customers worldwide.