{"id":1469,"date":"2026-02-02T03:01:01","date_gmt":"2026-02-02T03:01:01","guid":{"rendered":"https:\/\/www.durawares.com\/?page_id=1469"},"modified":"2026-02-02T03:01:07","modified_gmt":"2026-02-02T03:01:07","slug":"support","status":"publish","type":"page","link":"https:\/\/www.durawares.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We\u2019re here to help! If you have any questions about our products, orders, shipping, or returns, please feel free to contact our support team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Reach Us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong>Email:<\/strong> <a>work@durawares.com<\/a><br>\ud83d\udcac <strong>WhatsApp:<\/strong> +86 136 8237 1367<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our support team aims to respond within <strong>24\u201348 business hours<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What We Can Help With<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order status and tracking<\/li>\n\n\n\n<li>Product information and availability<\/li>\n\n\n\n<li>Shipping &amp; delivery questions<\/li>\n\n\n\n<li>Returns, refunds, and exchanges<\/li>\n\n\n\n<li>Wholesale and bulk order inquiries<\/li>\n\n\n\n<li>Technical issues with the website<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Order Support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When contacting us about an order, please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>The email address used at checkout<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This helps us assist you faster.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Business Hours<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd58 <strong>Monday \u2013 Friday:<\/strong> 9:00 AM \u2013 6:00 PM (China Time)<br>\ud83d\udd58 <strong>Saturday \u2013 Sunday:<\/strong> Limited support<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our Commitment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Durawares<\/strong>, customer satisfaction is our priority. We work hard to provide reliable products, clear communication, and timely support for customers worldwide.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re here to help! If you have any questions about our products, orders, shipping, or returns, please feel free to contact our support team. How to Reach Us \ud83d\udce7 Email: work@durawares.com\ud83d\udcac WhatsApp: +86 136 8237&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1469","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.durawares.com\/index.php\/wp-json\/wp\/v2\/pages\/1469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.durawares.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.durawares.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.durawares.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.durawares.com\/index.php\/wp-json\/wp\/v2\/comments?post=1469"}],"version-history":[{"count":0,"href":"https:\/\/www.durawares.com\/index.php\/wp-json\/wp\/v2\/pages\/1469\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.durawares.com\/index.php\/wp-json\/wp\/v2\/media?parent=1469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}